1. INTRODUCTION
Tennis Australia Limited (ABN 61 006 281 125) ("Tennis Australia", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website australianopen.com, purchase tickets, use our mobile applications, or interact with us in any other way.
By accessing our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Australian Privacy Principles
This policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and, where applicable, the EU General Data Protection Regulation (GDPR).
2. INFORMATION WE COLLECT
We collect several types of information from and about users of our services:
Personal Information You Provide
- Name, email address, postal address, and phone number
- Date of birth and gender
- Payment information (credit card details are processed securely by our payment providers)
- Account credentials (username and password)
- Preferences and interests related to tennis and the Australian Open
- Photos or videos you submit through our platforms
- Communications you send to us
Information Collected Automatically
- Device information (browser type, operating system, device identifiers)
- IP address and approximate location
- Pages visited and time spent on our website
- Referring website or source
- Click patterns and interaction data
- Mobile app usage data and crash reports
Information from Third Parties
- Social media profile information (when you connect your accounts)
- Data from our business partners and sponsors
- Publicly available information
3. HOW WE USE YOUR INFORMATION
We use the information we collect for various purposes, including:
Service Delivery
- Processing ticket purchases and managing your bookings
- Providing access to venue facilities and services
- Delivering personalized content and recommendations
- Managing your account and preferences
- Responding to your inquiries and support requests
Marketing & Communications
- Sending newsletters, promotional offers, and event updates
- Conducting surveys and research
- Personalizing advertisements on our platforms and third-party sites
- Running competitions and prize draws
Business Operations
- Analyzing usage patterns to improve our services
- Detecting and preventing fraud and security threats
- Complying with legal obligations
- Enforcing our terms and conditions
Marketing Preferences
You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or updating your preferences in your account settings.
6. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS protocols
- Secure storage with access controls and authentication
- Regular security assessments and penetration testing
- Employee training on data protection practices
- Incident response procedures for potential breaches
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.
7. YOUR RIGHTS
Depending on your location, you may have certain rights regarding your personal information:
Access
Request a copy of the personal information we hold about you.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion of your personal information (subject to legal retention requirements).
Data Portability
Receive your data in a structured, commonly used format.
Objection
Object to processing of your information for certain purposes.
To exercise any of these rights, please contact our Privacy Team using the details provided below. We will respond to your request within 30 days.
8. CHILDREN'S PRIVACY
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately, and we will take steps to delete such information.
For users between 13 and 18 years of age, we recommend parental guidance when using our services and encourage parents to discuss online privacy with their children.
9. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than Australia, including countries that may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by relevant authorities
- Binding corporate rules for intra-group transfers
- Certification schemes such as Privacy Shield (where applicable)
- Your explicit consent where required
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Post the updated policy on our website with a new "Last Updated" date
- Notify you by email (if you have an account with us)
- Display a prominent notice on our website
We encourage you to review this policy periodically to stay informed about how we protect your information.
11. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Team
Tennis Australia
Olympic Boulevard
Melbourne VIC 3001
Australia
If you are not satisfied with our response to your privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.